Web Seminar
Transforming the customer & agent experience

Nov 03, 2020 | 2 PM ET/11 AM PT
Hosted by Digital Insurance

​Creating a digital customer experience should be an end-to-end experience that not only empowers the end user, but also helps to create demonstrable efficiencies for agents and brokers alike. We know this is now an imperative, but what’s entailed?

​Now that insurers have pivoted to digital through the use of e-signatures, leading carriers are looking at the critical processes involved before and after sign off… and by automating both the intake of data and the output of communications, they are digitally transforming their customer service and claims business processes.

Find out how companies like MassMutual are rethinking traditional forms, workflows and customer communications across acquisition, onboarding and service. Their results are worth noting: Faster turnaround times, greater efficiency, lower NIGO scores and reduced call center volume. And, in the bigger picture, happier agents and policyholders.

David Birittieri Neal Keene Pat Speer
David Birittieri
Head of Policyholder Services: Life Post Issue
Neal Keene
Field CTO
Smart Communications
Pat Speer
Speer Content Strategy & Development LLC

Sponsor Content From:


Unable to attend? Register anyway. All registrants will be receiving a follow-up email with an on-demand recording.
Arizent takes your privacy seriously. We collect and use your data only for our own product research, client analytics and to inform you of products and services we think may be of interest to you.
By registering you agree with our Subscription Agreement and Privacy Policy.