Empowering consumers and agents: The new basis of insurance competition

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Rising customer expectations and industry changes have created an urgent need for insurers to transform in order to maintain trusted relationships with agents, policyholders, and brokers. In a survey of 300 insurance executives, customer experience was named the number one competitive differentiator.

In this whitepaper, hear from C-level execs on how to:

  • Empower customers and intermediaries
  • Incorporate customer experience analysis into competitive intelligence assessments
  • Invest in emerging IT solutions