Rising customer expectations and industry changes have created an urgent need for insurers to transform in order to maintain trusted relationships with agents, policyholders, and brokers. In a survey of 300 insurance executives, customer experience was named the number one competitive differentiator.
In this whitepaper, hear from C-level execs on how to:
- Empower customers and intermediaries
- Incorporate customer experience analysis into competitive intelligence assessments
- Invest in emerging IT solutions