Gartner forecasts the number of connected things will exceed 25 billion across consumer and business applications by 2021. Almost every one of these connections could be attached to an insurance policy. This white paper, featuring research from Gartner, explores the need for, impact from, and recommendations for a digital insurance intelligence platform leveraging insurance IoT. We provide clear examples of how insurers are using intelligence platforms today across lines of business to improve:
- Risk segmentation and pricing
- Claims management and fraud detection
- Customer acquisition, retention, and engagement
This white paper is ideal for insurance IT, product, innovation, and strategy leaders who are exploring connected insurance.
Gartner, Insurance CIOs Must Build an Intelligence Platform to Support Digital Insurance, Kimberly Harris-Ferrante, Andrew White, 20 February 2019