Whitepaper
Template  Plan your engagement strategy

USAA captivated audiences at the DigIn Conference in Austin with their innovative approach to engaging digital customers during the application and claims process. Ready to identify your customer friction points and map engagements that will guide customers to purchase too?

Download this Digital Engagement Planner Template to map common sources of customer hesitation and struggle to the right engagement opportunities.

Use this easy-to-complete PPT template to:

  • Prioritize struggle points with the biggest impact to KPIs
  • Define struggle by buying stage (including 4 common struggle types)
  • Incorporate metrics, visitor path and recommendations for resolution

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