On-Demand Web Seminar  Improving CX in insurance communications: Act now, plan for the future

Apr. 21, 2020 | 2 PM ET/11 AM PT | 60 minutes
Hosted by Digital Insurance

We face a demand for more personalized and tailored omnichannel communications, and it is more important than ever that an insurer’s communications are consistent, engaging and timely. With the next chapter of digital transformation in front of us, the need for a faster, agile and interactive communication infrastructure has never been more prevalent.

Join this interactive on-demand webinar as Quadient and guest analyst from IDC provide tips on how modern CCM tools can help Insurer’s react quickly to changing market dynamics today and develop a communications strategy for the future. During this session we will cover:

  • The quickly evolving role of digital communications in a connected customer-centric world
  • How to prepare for the new normal of intelligent communications
  • Ways to manage communications through AI-based technology
  • Useful tips on ways you can enhance communications now as a step stone to the future

A thousand miles starts with 1 step, join this webinar to begin your CX communication journey!

Featured Presenters:

Scott Draeger
VP Customer Transformation
Quadient
(Speaker)
Marci Maddox
Research Director, Enterprise Content Strategies Program
IDC
(Speaker)
Jim Ericson
Consultant
Editor Emeritus
(Moderator)

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