Hosted by Digital Insurance
Driving improved customer experience has two dimensions: the experience aspect, and the data aspect. The insurance industry has multiple touch points with their clients: when they purchase an initial policy, as a claimant, when updating their policy, and in other ways related to risk management. The industry as a whole has struggled to keep pace with other industries in providing meaningful customer digital experiences. Complexities around the effective management of customer data is a driver of the challenges the industry has faced.
In this on-demand webinar – co-hosted by Digital Insurance and Capgemini – we will explore that data aspect in creating a convenient, agile, and personalized experience for the customer in these interactions.
Hear Nathan Root- Vice President of P&C Insurance, at Capgemini discuss the opportunities and challenges associated with data-driven customer insights.
In this on-demand webinar, you will learn:
Vice President of P&C Insurance
Speer Content Strategy & Development LLC
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