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Insurance customers expect a consistent and personalized service experience across channels of their choice, at a time and location of their preference. While some insurers are running to go digital, many others are running out of excuses. Large transformation programs significantly overshoot planned timelines due to selection of an inappropriate digital platform, poor planning and multiple implementation challenges like migration of large volumes of policy and claims data, high number of complex rules and large amounts of calculation logic residing in legacy systems without concrete documentation.
Oracle and Hexaware discuss:
Insurance Strategy Director
Digital Transformation Consultant - Insurance
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